Support
Help with connecting Umami, widgets and purchases in SiteGlance.
Contact
Email us and we'll get back to you. Include your iOS or Android version and what you see on screen if something is broken.
[email protected]Common questions
- The app can't connect to my Umami instance
- Check that the address opens in your phone's browser over HTTPS, that it points to where Umami is served (include the path if Umami lives under one), and that the account can view websites. The error message in the app tells you which of these failed.
- My instance only has an http:// address
- SiteGlance only connects over HTTPS. Put your instance behind a certificate first, for example with a reverse proxy.
- Where do I get an Umami Cloud API key?
- In Umami Cloud, open Settings and create a key under API keys, then paste it into SiteGlance when adding a Cloud connection.
- My widget isn't updating
- Widgets refresh on their own — about every 15 minutes on iPhone and every 30 minutes on Android — but the system decides the exact timing. Opening the app syncs them right away. To choose which site a widget shows, long-press it: Edit Widget on iPhone, or its settings on Android.
- How do I restore Pro on a new phone?
- Sign in with the same Apple ID (iPhone) or Google account (Android), then go to Settings → SiteGlance Pro → Restore purchase. A purchase on one platform doesn't carry over to the other.
- How do I remove my data?
- Delete the connection in Settings → Connections to remove its credentials, or delete the app to remove its cache.